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OVERVIEW:

A novel documentation format has been developed and proved that uses photos and simple cartoons. It requires no proprietary software. SeeQuick™ instructions take the same amount of time to create as those using traditional formats. They communicate effectively with the "hands on" employees that work in a manufacturing environment. Applications:

• Transferring knowledge and procedures to contract manufacturers or off-shore sites
• Rapidly implementing engineering changes
• Maintaining and repairing equipment
• Reducing rework and field returns
• Communicating effectively with employees not proficient in English
• Reducing process drift
• Reducing engineering time spent on documentation
• Improving effectiveness of safety training

Mr. Chappell will also discuss:

• How to create good pictured instructions
• Documentation mistakes to avoid when managing a quality system
• Techniques for reducing development time

The new format was developed at Finisar, a fiber optics components manufacturer. It is also used by ASTI (for ammonia safety training), A.D. Banker(for insurance and securities training), and Santa Cruz County's Emergency Medical Services (operating emergency medical equipment)

Speaker Biography:

Terry Chappell has worked in Silicon Valley since the 60's. He is past chair of CPMT's Santa Clara Valley Chapter and an IEEE member for over 20 years. He holds a B.S. in physics from Stanford where he also studied EE and IE.
Terry has been an inventor and tinkerer for many years, with some key innovations in catalysis. He developed the present novel training techniques while watching assembly workers and trying to figure out a better way for them to understand and implement complex instructions; one of the keys was his ability to listen to the workers themselves and see it from their point of view.